AIR MILES® Reward Program FAQ
What is the AIR MILES® Reward Program and how does it work?
The AIR MILES Reward Program is Canada's most recognized loyalty program with nearly 11 million active collector accounts, representing approximately two-thirds of all Canadian households. AIR MILES collectors get AIR MILES® Reward Miles at more than 300+ leading Canadian, global and online brands and at thousands of retail and service locations across the country. Collectors show their AIR MILES card when they shop at participating partners across Canada and they earn Reward Miles on qualifying purchases, which they can then use towards rewards in-store or online.
How can I become a collector?
Anyone who lives in Canada and is 16 years of age or older can become a collector in only a moment! Join for free at airmiles.ca/ join. Once enrolled, collectors will receive their collector number and digital card on-the-spot and can start collecting Miles right away. You’ll get your AIR MILES card in the mail within 2 weeks.
I haven’t received Miles yet. When will they be posted to my account?
Typically, Miles collected from base offers are added to collector accounts within 90 days from purchase date. Miles collected through bonus offers, may take up to 120 days to be deposited to your Account. If it has been longer than that, you can submit a Missing Miles Inquiry with our Customer Care Team.
If I make a return, will the Miles I received on the original purchase be withdrawn?
Yes. Returns will result in the Miles from the original transaction being debited from your collector account.
Do I need my AIR MILES® card during a refund?
No, you do not require your card during a refund, the Miles will be automatically taken from your account.
What is the difference between Cash Miles™ and Dream Miles™?
Cash Rewards: Instantly use the Miles from your AIR MILES Cash account towards in-store or online purchases at participating partners. 95 Cash Miles = $10 towards your purchases at participating partners, either instantly at checkout or at any time using evouchers. You can redeem up to a maximum of $750 per Cash account per day at most AIR MILES Cash partners. Standard daily Cash Miles usage limits and Terms and Conditions apply. See airmiles.ca/cash for details.
Dream Rewards: Use your Dream Miles to get the hottest merchandise, access to exciting entertainment and events, and just about every kind of escape you can imagine! Rewards start from 250 Miles. Browse the rewards catalogue at airmiles.ca/rewards or see travel options at airmiles.ca/travel. All Rewards offered are subject to the Terms and Conditions of the AIR MILES Reward Program, are subject to change and may be withdrawn without notice. To redeem Travel Rewards, you must have accumulated sufficient AIR MILES reward miles in your Dream Balance. Collectors must pay taxes, fuel surcharges and other applicable charges and fees on air travel Rewards. Travel Rewards may be subject to a minimum advance booking and availability from participating Suppliers. For complete details, see current Program Terms and Conditions available at airmiles.ca.
How can I find out the balance of my AIR MILES collector account?
You can see your AIR MILES Cash and Dream balances any time at airmiles.ca or the AIR MILES app. Once signed in, your current account balances will appear at the top of the screen.
Where can I use Miles towards a reward?
Once Miles start adding up in your Dream or Cash account, you can use Cash Miles in-store by simply showing your AIR MILES card and asking to use Miles at check out.
Evouchers are available starting from 95 Cash Miles and can be ordered at any time online at airmiles.ca/cash or through the AIR MILES app.
Dream Miles can be used towards tons of merchandise and entertainment rewards, as well as exciting travel options including flights, hotels, vacation packages, cruises and more!
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